Sumit can develop a communications strategy for your organisation using Social Media and the Social Networking tools available on the Web 2.0 platform, some of these are:
Twitter
FaceBook
LinkedIn
MySpace
There is no doubt that in today’s
business environment, ICT provides support across most, if not all, business
processes and activities.Allied to
this, the rapid rise of the internet in the past twenty years has seen the
public; business and their clients take up the challenge of participating in a
global online community whilst enabling them to gain access to products and
services that may have been previously inaccessible.
This rise in internet use has also seen
community service organisations (CSO’s) adopt and develop innovative ways to
get their message out and deliver products and services using ICT.In turn, these same organisations are able to
widen their reach towards previously inaccessible clients making their
information and in some cases, their services, available outside of normal
business hours.
For CSO's, technology plays a vital
role in underpinning service delivery in the above way and more. Your members, clients and stakeholders are
able to access your website for online publications, news, events and
service information within and outside of normal business hours as well as use
email to directly distribute a wide range of information, publications and news
on the matters that concern them to their desktops.
For staff, ICT has created much
efficiency when executing their daily tasks. An example is where staff can
manage member, client and stakeholder contact information in a much more coordinated
way, as well as being able to manage the type of information being sent to them.This can therefore, be considered their ‘client
management system’.
Other benefits that ICT brings to
the staff of CSO's are:
·Managing inbound and outbound files and
correspondence
·Budgeting and financial management
·Managing projects
·Interoffice communication
·Getting responses to issues surrounding Mental
Health from members, clients and stakeholders
·Research
·Conducting surveys
With staff being able to use ICT
for these daily activities, it is safe to state that ICT has enabled CSO's to
become more efficient resulting in staff being able to spend more time on managing
their projects and work on the overall service delivery.
There
is significant opportunity for CSO's to improve their ICT environment so that
further efficiencies can be gained.
